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FAQ
For the best user experience on CrispPay, kindly register. To signup, click on the "Login/Signup" menu at the top right hand corner, then click on the Signup tab and complete the Signup form
Signup on CrispPay is free.
Yes, your account information is safe. CrispPay adheres to the highest standards in security in order to keep your data private and secure. All your data is protected with a 256-bit encryption level and the data exchanged with CrispPay using SSL in order to create a highly secured connection between users and CrispPay's servers. We work to bring you a great service, with the peace of mind that your information will be protected.
After you make a payment, CrispPay will email you a receipt. You can also check payment status by reviewing your transaction history under "My Account" when logged in. You can also contact us at support@crisppay.com or via phone with your payment reference ID (available on the receipt displayed when you complete bill payment, and on the receipt you receive by email) if you require assistance.
You can use your debit, prepaid or credit card to make payment on CrispPay. You can also use Bank USSD and Bank Transfer.
Click on the "Forgot Password" link on the Login page and provide your Email Address. A password reset link for you to create a new password will be sent to your Email Address.
Once you submit a payment, CrispPay verifies your payment authorization with your bank and then securely submits it to the biller. Most payments are reflected instantly on your account and we will keep you updated on the status of all pending payments.